Customer Service Representative

2 weeks ago

Lansing, Michigan, United States The Retail Appointment Live Full time
Position Overview:

As a Customer Service Advisor in the Retail sector, you will play a vital role in assisting customers with their travel money needs. This part-time position offers a flexible schedule, allowing you to work approximately 16 hours per week.

Job Type:
Permanent, Part Time

Compensation:
£12.50 per hour plus potential earnings of up to 7.5% of your base salary based on performance.

Working Hours:
This role requires flexibility, with shifts available from Monday to Sunday. Your specific schedule will be communicated through a monthly or weekly rota.

Employee Benefits:
  • A comprehensive benefits package offering discounted rates on various insurances, including Private Medical, Dental, and Critical Illness.
  • Wellness programs designed to support your physical, mental, and financial wellbeing.
  • Access to a wide range of employee discounts through Bravo Benefit.
  • Flexible working hours and opportunities for overtime.
  • 25 days of holiday (pro-rata), with additional days available based on tenure.
  • Potential for monthly bonuses based on performance metrics.
  • Pension plan provided by a reputable provider.

Key Responsibilities:
  • Build and maintain relationships with customers to understand their travel and currency needs, customizing their experience accordingly.
  • Act as a trusted advisor, providing insights and recommendations on Travelex products and services.
  • Efficiently process foreign exchange transactions while ensuring accuracy.
  • Meet performance goals related to operational procedures and customer satisfaction.
  • Handle daily online foreign exchange requests and deliveries with attention to detail.
  • Adhere to legal and regulatory standards, ensuring compliance with company policies.

Qualifications:
  • Strong numerical skills, comfortable handling cash and currency conversions.
  • Excellent communication abilities, with a natural talent for engaging with customers and understanding their needs.
  • A genuine desire to succeed and make a positive impact in your role.

Interview Process:
Your application will be reviewed by our Talent Acquisition team, who will reach out if your experience aligns with our requirements. The interview process includes an initial screening call, followed by an online interview to discuss the role in more detail. Candidates will also complete a numerical accuracy test as part of the selection process. Successful candidates will be invited for an in-person visit to our bureau to learn more about the day-to-day responsibilities.

About Us:
We are a leading provider in the foreign exchange market, recognized for our extensive network and trusted brand. We value diversity and are committed to creating an inclusive environment for all employees.

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