Senior Systems Engineer

2 weeks ago


Naples, Florida, United States Compunnel Full time

Job Title: System Engineer

Location: Naples, Florida (Onsite)

Duration: 12+ Month (Long Term)

Job Overview:

The Senior Systems Engineer plays a crucial role in overseeing daily technical support for users in various locations, ensuring optimal performance of IT systems and infrastructure.

Key Responsibilities:

  • Act as the primary contact for all IT-related inquiries and support for the designated site.
  • Provide comprehensive support for business user devices, including laptops, desktops, smartphones, and conferencing tools, while minimizing escalations.
  • Monitor and resolve issues related to onsite servers, telecommunication systems, network equipment, and security systems.
  • Ensure adherence to site-specific IT Standard Operating Procedures (SOPs).
  • Possess in-depth knowledge of Windows 10, Windows 11, O365, Microsoft Office, Microsoft Teams, and various mobile devices.
  • Familiarity with security technologies and platforms such as Zscaler, EDR, and virtualization tools like VMware.
  • Oversee the timely repair and replacement of malfunctioning hardware.
  • Collaborate with corporate IT teams to implement various initiatives across regions.
  • Maintain an accurate inventory of IT assets.

Operational Duties:

  • Manage daily end-user support requests, providing exceptional service to VIP users, including potential travel for on-site support.
  • Respond promptly to urgent requests, even outside of regular business hours.
  • Maintain accurate records of support tickets, ensuring compliance with service level agreements (SLAs).
  • Work closely with central IT teams to troubleshoot and resolve issues with centrally managed platforms.
  • Take full responsibility for the timely resolution of end-user issues.
  • Conduct routine maintenance on servers located at the site.
  • Occasional travel to nearby locations may be required.

Qualifications:

Education: Bachelor's degree in Information Technology or a related field is preferred.

Certifications: None required.

Experience:

  • Proficient in Windows 10 and 11, with experience in Active Directory, O365 configurations, and mobile device management.
  • Strong communication skills and experience in providing high-level user support.
  • Experience with Microsoft AD servers, distributed file systems, and security systems.
  • Self-motivated with a strong desire to assist users with various IT challenges.
  • A minimum of 2 years of hands-on experience with the technologies mentioned above.

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