Member Service Representative

2 months ago


West Chester, Pennsylvania, United States TruMark Financial Full time
Job Summary

We are seeking a highly skilled and motivated Member Service Representative to join our team at TruMark Financial Credit Union. As a key member of our Branch Operations team, you will be responsible for delivering exceptional customer service to our members, while also driving sales and revenue growth for the organization.

Key Responsibilities
  • Member Service: Provide top-notch service to our members, responding to their needs and resolving any issues in a timely and professional manner.
  • Sales and Revenue Growth: Identify opportunities to sell our products and services to members, and work to meet or exceed sales targets.
  • Product Knowledge: Stay up-to-date on our products and services, and be able to effectively communicate their benefits to members.
  • Team Collaboration: Work closely with other team members to achieve branch goals and objectives.
  • Continuous Learning: Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1 year of experience in a financial services or customer-facing role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Technical Skills: Proficiency in MS Office and other relevant software applications.
Working Conditions

This is a full-time position, requiring a minimum of 40 hours per week. The successful candidate will be required to work a flexible schedule, including evenings and weekends as needed.

TruMark Financial Credit Union is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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