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Service Desk Support Specialist

4 weeks ago

Wilmington, North Carolina, United States Insight Global Full time

Service Desk Technician Role

We are seeking a skilled Service Desk Technician to join our team at Insight Global in Wilmington, DE. As a Service Desk Technician, you will be responsible for providing technical support to our clients via phone and remote access.

Key Responsibilities:

  • Provide technical support to clients via phone and remote access
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions

Requirements:

  • 3+ years of experience in a Service Desk or Desktop Support role
  • Active Directory troubleshooting experience
  • Ticketing experience (prefer ServiceNow)
  • Excellent customer service skills
  • Strong communication and multi-tasking skills

Preferred Skills:

  • Basic troubleshooting experience with Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect, Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)
  • Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet

About the Role:

This is a hybrid service desk/desktop role where the candidate will take phone calls from a phone queue for a few hours a day and the other time may be spent working onsite or from unassigned queue for remote customers not in the same location. The candidate must be comfortable with taking calls and providing onsite support. Customer service and excellent communication are paramount for success in this role.