Desktop Support Specialist

4 weeks ago


Wilmington, North Carolina, United States Stefanini North America and APAC Full time

Stefanini North America and APAC is seeking a skilled Desktop Support Specialist to join our team. As a key member of our support team, you will be responsible for providing swift and professional IT support to our clients. Your primary focus will be on resolving desktop problems, installing and configuring hardware and software, and collaborating with other support groups to troubleshoot complex issues. You will also be responsible for maintaining accurate records of support activities, participating in disaster recovery testing, and contributing to the development of technical documentation. If you have a strong background in IT support, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key responsibilities include:

* Providing on-site IT support to clients
* Resolving desktop problems and implementing corrective solutions
* Installing, configuring, and maintaining hardware and software
* Collaborating with other support groups to troubleshoot complex issues
* Maintaining accurate records of support activities
* Participating in disaster recovery testing
* Contributing to the development of technical documentation

Requirements:

* Strong background in IT support
* Excellent communication skills
* Ability to work in a fast-paced environment
* Strong problem-solving skills
* Ability to work collaboratively as part of a team

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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