Senior Technology System Support Specialist

3 weeks ago


New York, New York, United States Columbia University Full time

Job Summary

Columbia University seeks a highly skilled and experienced Senior System Support Specialist to join its team. This role will be responsible for planning, leading, and executing hardware and software support and maintenance activities for Public Safety department systems.

Key Responsibilities

  • Hardware and Software Support: Plan, prepare, and execute software patches, OS upgrades, and security updates for all department servers, databases, client computers, and mission-critical applications.
  • Lenel Network Maintenance: Maintain Lenel network video recorders, troubleshoot, and solve hardware and software issues promptly.
  • System Monitoring: Monitor Lenel security system status and performance, taking corrective and preventive actions as needed.
  • Mark43 Interface Server: Maintain the Mark43 interface server and ensure successful daily data exchange with various internal and external systems.
  • Technical Support: Provide technical support for Mark43 CAD System.
  • Special Projects: Participate in special projects and department initiatives, such as Video Management System upgrades.
  • Routine Maintenance: Perform routine maintenance and software/hardware upgrades for Public Safety-owned systems and peripheral devices.
  • Documentation: Document problems and resolutions for peers and end users.
  • Leadership: Lead in searching, validation, and implementation of applications upgrades and customizations.

Requirements

  • Education: Bachelor's degree or its equivalent experience required.
  • Experience: 3-5 years of related experience.
  • Skills: Proficient with Windows and Mac operating systems, demonstrated analytical skills, and ability to troubleshoot and resolve technical problems in security systems.
  • Personal Qualities: Organized, detail-oriented, self-motivated, and able to self-train with minimal direction while exercising good judgment.
  • Additional Requirements: Ability to manage multiple, parallel activities, work under pressure, and thorough knowledge of software, networking, and protocols common to the Public Safety computing environment.

Columbia University is an Equal Opportunity Employer

Columbia University is committed to the hiring of qualified local residents



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