Senior IT Support Specialist

4 weeks ago


New York, New York, United States SourcePro Search, LLC Full time

We are seeking a highly skilled Senior IT Support Specialist to join our team at SourcePro Search, LLC. The ideal candidate will have a strong background in Microsoft Exchange environments and a proven track record of providing top-notch support and services to global business operations.

The Technology Services department is dedicated to delivering exceptional support and services to our clients. As a Senior IT Support Specialist, you will be accountable for supporting and maintaining various areas, including Microsoft Exchange server and Exchange Online, Microsoft Outlook add-ins, and messaging flow services.

Key responsibilities will include:

  • Providing technical leadership on projects and ensuring effective delivery of services
  • Ensuring timely resolution of incidents and problems
  • End-to-end ownership of incidents and accurate updates
  • Management and maintenance of systems and services
  • Collaboration with the network of Product Leaders, Product Specialists, and Team Leaders to ensure a coordinated approach to support, improvements, disaster recovery, and security

Requirements include:

  • Minimum 2/3 years' experience in a 3rd line role supporting Microsoft Exchange environments
  • Experience working within the professional services sector
  • Commitment to rapidly resolve incidents using a logical and structured approach to problem solving
  • Personal credibility, highly self-motivated, self-starter
  • Excellent communication skills

We are looking for a motivated and experienced individual who can contribute to our team's success. If you have a passion for IT support and a strong background in Microsoft Exchange environments, we encourage you to apply for this exciting opportunity.



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