Senior IT Support Specialist
4 weeks ago
Position: Senior IT Support Engineer (Level 3)
Key Responsibilities:
- Prioritize and resolve complex technical issues from IT Support Specialist teams.
- Collaborate with Security, Networking, and Systems teams to address technical problems.
- Deliver high-level support to clients and partners.
- Maintain detailed documentation for incidents and resolutions.
Requirements:
- A minimum of 7 years of IT support experience.
- At least 5 years of IT support experience in a law firm environment.
- Excellent problem-solving skills and experience with call support.
- Proficiency in Citrix and legal software.
- Expertise in supporting Windows, Mac, iOS, and Android systems.
Salary: Up to $130,000 annually
As a Senior IT Support Specialist at Forward Progress Staffing, you will be responsible for providing high-level technical support to clients and partners.
Key qualifications include a minimum of 7 years of IT support experience, at least 5 years of experience in a law firm environment, and excellent problem-solving skills.
Additionally, proficiency in Citrix and legal software, as well as expertise in supporting Windows, Mac, iOS, and Android systems, is required.
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