Senior Technical Support Specialist

3 days ago


New York, New York, United States Network Doctor Full time

Job Title: Senior Technical Support Specialist

Job Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Network Doctor. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients in the NY-metro and Missouri areas.

Key Responsibilities:

  • Design, build, migrate, and maintain business networks and systems, including hardware.
  • Configure and manage Microsoft Servers with PowerShell expertise.
  • Administer, configure, maintain, and upgrade various VMware and Hyper-V technologies.
  • Provide disaster recovery and backup solutions and support using Veeam and Azure site recovery.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.

Requirements:

  • Strong verbal and written communication skills.
  • Substantial experience with Windows Servers.
  • Strong understanding of fundamental networking concepts.
  • Excellent interpersonal, customer service, and problem-solving skills.
  • Ability to work collaboratively within a team.

About Us: Network Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies across a diverse range of industries.



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