Senior System Support Specialist

3 weeks ago

New York, New York, United States Columbia University Full time
Job Summary

The Senior System Support Specialist will provide ongoing implementation and day-to-day support for the Skire/Unifier System and other Facilities Third Party systems critical to the successful execution of construction projects in a portfolio totaling around $250 million annually.

Key Responsibilities
  • Leads the integration of new technologies, such as Unifier, Kronos, and other third-party systems for Facilities.
  • Ensures technical assistance, guidance, and support are available to approximately 400 staff, consultants, and other project system users within CU Facilities and other university departments with access to CUF systems.
  • Supports ongoing and new user training on the system and its new features as they are implemented.
  • Directly responsible for the daily support and reconciliation of Accounts Payable, Budget, and Payroll interfaces with other systems.
  • Maintains software configurations, user accounts, permissions, and transaction exceptions.
  • Acts as a liaison for the IT group to address any user needs or conflicts that may arise.
  • Develops and maintains documentation to support system needs for staff, including troubleshooting steps, installation instructions, overviews of new tools, and contact lists.
  • Conducts investigation and analysis to solve technical problems.
  • Directs trouble resolution activities, coordinating with technical staff and vendors.
  • Responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service, and the successful implementation of system software support, including ancillary software products.
  • Performs limited system software administrator functions and responsibilities.
  • Develops, implements, and improves reporting for end users.
  • Performs other duties or special projects as assigned.

Requirements
  • Bachelor's degree or equivalent required.
  • Four years of working experience designing and developing Enterprise Systems is required.
  • Familiarity with construction management standard practices and Timekeeping System processes, policies, and procedures required.
  • Ability to interact effectively and diplomatically with a wide range of individuals.
  • The ideal candidate will have initiative, well-developed decision-making ability, and strong interpersonal skills.
  • Excellent oral and writing skills are required.

About Columbia University
Columbia University is committed to the hiring of qualified local residents. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

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