Senior Client Service Representative for Medical Laboratories

2 weeks ago


Omaha, Nebraska, United States University of Nebraska Medical Center Full time
Position Overview

This role is essential for overseeing all tasks associated with the processing and reporting of outreach laboratory specimens that are critical to patient care. Responsibilities include managing specimen handling, ensuring proper storage, coordinating test orders, verifying test availability, and understanding specimen requirements for laboratory testing.

The individual in this position will handle sensitive information related to patient specimens and provide complex technical and clerical support that requires independent judgment, motivation, and meticulous attention to detail.

This position leads the daily operations of the Client Service Representative team, fostering a productive and effective work atmosphere. It involves assisting in the management of procedures, including reviewing, modifying, and implementing changes, while also ensuring comprehensive client service communication with both internal and external stakeholders of Regional Pathology Services, the Nebraska Public Health Laboratory, and the Department of Pathology and Microbiology.

Position Details

Category: Healthcare
Job Title: Health Care Associate (Para)
Salary Grade: HC12H
Appointment Type: C- REG OFF/SERV HRLY
Salary Range: Not specified

Qualifications

Required Education: High School diploma or equivalent. Candidates with two years of post-high school education or related experience will also be considered.

Required Experience: A minimum of 2 years of clinical experience in a healthcare setting is necessary. Candidates with two years of post-high school education or related experience may also qualify.

Required Skills: Proficiency in Microsoft Word and strong customer service skills are essential. Candidates should possess data entry abilities and be comfortable using PCs.

Preferred Education: An Associate's degree in Healthcare or Biological Sciences is preferred.

Preferred Experience: Experience in an outreach laboratory environment and supervisory experience are advantageous.

Preferred Skills: Familiarity with Microsoft Excel, Microsoft Outlook, and patient record software such as Sunquest Co-Path or Epic is preferred. Knowledge of medical terminology and the ability to type at least 50 words per minute are also beneficial.



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