Senior Client Relationship Manager
2 weeks ago
Position: Senior Client Administrator
Company: McKenzie Fox
We are seeking a skilled professional to join our Client Services division as a Senior Client Administrator. In this pivotal role, you will report directly to the Senior Manager and be tasked with overseeing client interactions, facilitating effective communication, formulating strategic initiatives, delivering technical assistance, and supporting the training of team members. The successful candidate will possess a robust background in TCSP administration, outstanding communication abilities, and the capacity to thrive in high-pressure environments. Relevant qualifications such as STEP/ICSA or equivalent, along with experience in managing a diverse client portfolio, are essential.
Key Responsibilities:
- Establish and nurture strong relationships with clients
- Facilitate communication among all stakeholders
- Craft strategies that align with client objectives
- Offer technical support and insights to clients
- Support the development and training of junior staff
Skills and Experience:
- Qualification in STEP/ICSA or equivalent
- A minimum of 3 years of experience in TCSP administration
- Familiarity with CCH, Viewpoint, and Laserfiche is a plus
- A strong ambition for career advancement
- Exceptional communication skills
- Ability to perform well under pressure
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