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Client Service Representative I

2 months ago

Omaha, Nebraska, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Service Representative I to join our team at Canon Solutions America, Inc. As a Client Service Representative I, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.

Your Impact

As a Client Service Representative I, you will have a significant impact on our customers' experience. Your responsibilities will include:

  • Receiving, sorting, and delivering mail and courier items in a timely and accurate manner.
  • Tracking and processing courier and accountable items, including FedEx, UPS, and Certified Mail.
  • Researching and routing unidentified and generic mail.
  • Receiving, logging, and delivering messenger items.
  • Responding to customer requests and resolving issues in a professional and courteous manner.
  • Performing routine upkeep of equipment and maintaining a clean and organized workspace.
  • Recording and tracking customer inquiries and fulfillment of requests.
Shipping and Receiving

As a Client Service Representative I, you will also be responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products. Your responsibilities will include:

  • Shipping and receiving packages, materials, parts, or products in a timely and accurate manner.
  • Verifying and maintaining records of all shipments.
  • Receiving shipments and counting pieces, retaining shipment paperwork, and following delivery schedules for incoming shipments.
  • Securing customer signatures and ensuring that all shipments are properly documented.
  • Operating shipping and receiving equipment, responding to customer requests, and maintaining inventory.
About You

We are looking for a highly motivated and detail-oriented individual who is able to work in a fast-paced environment. The ideal candidate will have:

  • A high school diploma or equivalent experience.
  • Less than one year of related experience.
  • Basic computer skills and technical knowledge.
  • The ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • The ability to work with minimal supervision.
  • The ability to work overtime as needed.
  • The ability to lift up to 50 pounds.
  • The ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Company Overview

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions. We are committed to empowering companies of all sizes to succeed by supplying market-leading solutions and exceptional professional service offerings. Our company values include promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.