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Lead Client Services Administrator

2 months ago

Omaha, Nebraska, United States McKenzie Fox Full time

Position: Senior Client Administrator

Company: McKenzie Fox

We are pleased to present a remarkable opportunity for a seasoned professional to join our Client Services division as a Senior Client Administrator. In this pivotal role, you will report directly to the Senior Manager and take charge of nurturing client relationships, facilitating effective communication, crafting strategic initiatives, delivering technical assistance, and supporting the training of team members.

Ideal Candidate Profile:

The successful candidate will possess a robust background in TCSP administration, complemented by exceptional communication abilities and a proven capacity to thrive in high-pressure environments. Essential qualifications include STEP/ICSA or an equivalent credential, along with demonstrable experience in managing a diverse client portfolio.

Core Responsibilities:

  • Establish and sustain strong relationships with clients
  • Oversee and streamline communication among all stakeholders
  • Formulate strategies that align with client objectives
  • Offer technical support and expert guidance to clients
  • Facilitate training for junior staff members

Required Skills and Experience:

  • Professional qualification in STEP/ICSA or equivalent
  • A minimum of 3 years of experience in TCSP administration
  • Familiarity with CCH, Viewpoint, and Laserfiche is a plus
  • A strong ambition for career advancement
  • Outstanding communication skills
  • Ability to perform effectively under pressure