Senior Branch Manager

1 week ago


Beaverton, Oregon, United States First Technology Federal Credit Union Full time

Job Summary

The Senior Branch Manager is a key leadership role at First Technology Federal Credit Union, responsible for overseeing the daily operations of a larger or more complex branch. This individual will be responsible for deepening and acquiring member relationships, ensuring member service levels are consistently exceeded, and driving business growth.

Key Responsibilities

  • Leadership and Team Management
    • Lead a team of high-performing and engaged employees through effective people leadership practices, including regular communication of performance expectations and feedback to employees.
    • Provide coaching and corrective action as required, actively supporting employee professional growth and development.
  • Business Strategy and Operations
    • Implement credit union business strategy at branch level.
    • Back up Director in various leadership aspects, as required.
    • Own regional initiatives, such as policy or procedure changes and strategic updates.
  • Member Service and Experience
    • Fully handle all escalated member issues within the region, resolving on a timely basis to satisfaction.
    • Partner with Assistant Managers in handling all aspects of branch operations, including monthly self-audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items.
  • Vendor Management and Risk Mitigation
    • Manage vendor relationships to support operational excellence and member service levels.
    • Identify, manage, and mitigate risk within the branch, including identify theft, overdrafts, etc.
  • Reporting and Analytics
    • Leverage key performance metrics and data to provide insights and make strategic business recommendations.

Requirements

  • Education and Experience
    • Minimum Education: Bachelor's degree is preferred.
    • Minimum 5 years' experience in retail operations with a proven successful track record in deepening and acquiring customer relationships, preferably in financial services.
    • Minimum 3 years' experience leading people or teams, ideally in the sales sector.
  • Skills and Abilities
    • Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals.
    • Ability to use data and analytic information to gain insights and drive strategic direction.
    • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines.
    • Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences.

Benefits

  • Traditional medical, dental, and vision coverage.
  • 401K matching up to 5% per pay period.
  • Accrue up to 17 days of Paid Time Off your first year of employment.
  • 11 paid federal holidays.
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria).

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