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Luxury Travel Consultant

2 months ago

Fort Lauderdale, Florida, United States The Ritz-Carlton Yacht Collection Full time
Job Summary

Position: Personal Travel Professional

As the first point of contact at our Reservation Services Department, you will be responsible for creating an unparalleled luxury experience for our esteemed guests. From crafting bespoke inquiries related to cruises, air travel, and pre- and post-hotels, to orchestrating seamless transfers and private jets, you will personify the epitome of refined service.

Key Responsibilities:
  • Cultivate Lasting Relationships: Develop enduring relationships with guests through proactive outreach, transforming them into lifelong advocates of The Ritz-Carlton Yacht Collection.
  • Elevate Guest Experiences: Facilitate final payments and introduce additional offerings such as The Ritz-Carlton Spa, The Shore Collection, Air, hotels, and exclusive Bonvoy benefits.
  • Proactive Lead Management: Efficiently process leads, aligning with company Service Level Agreements to ensure every guest's journey is seamless and delightful.
  • Anticipate and Exceed Expectations: Anticipate and exceed guest expectations, offering a personalized touch at every stage of the reservation process.
  • Deepen Your Expertise: Engage in daily team meetings and training sessions to refine your expertise in internal processes, products, and destinations.
Competency Requirements:
  • Education: Minimum 2-year college degree or equivalent experience
  • Skills & Experience:
    • 2+ years of Customer Service and Sales experience, preferably within the luxury cruise sector
    • Commitment to delivering exceptional customer service
    • Exemplary written and verbal communication skills
    • Goal-oriented, surpassing set Key Performance Indicators
    • Proficiency in reservation systems and policies
    • Eagerness to master all facets of our product offerings, from land to air, hotel to shore excursions
    • Adherence to company policies and procedures
Luxurious Work Environment:
  • Onsite, Full-time (40-hour work week)
  • Shift-based with flexibility for some weekends, public holidays, and evenings