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Travel Consultant

1 month ago

Fort Lauderdale, Florida, United States American Express Full time

About the Role

We are seeking a highly skilled Travel Consultant to join our team at American Express. As a Travel Consultant, you will be responsible for delivering world-class customer service to our premium card members, providing them with unforgettable travel experiences and exceeding their expectations.

Key Responsibilities

  • Deliver exceptional customer service in an in-bound, high-volume travel call servicing environment
  • Delight our premium card members with personalized travel experiences, creating new bookings and servicing existing travel arrangements
  • Understand customer needs through consultation to deliver innovative and extraordinary interactions
  • Research, plan, and create customized travel experiences, including domestic and international flights, car and hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the card member

Requirements

  • 1 year experience in tourism, travel, hospitality, or cruise and tours
  • High-end customer service or sales roles experience
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment
  • Basic geography knowledge with ability to locate continents, countries, and key travel destinations worldwide
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism
  • Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the card member's communication style
  • Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices
  • Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
  • Ability to work nights and weekends as we service our card members 24 hours a day/7 days a week

Additional Requirements

  • This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week
  • Flexibility to work anytime between 5:00am-2:00am, including weekends

About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities