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Luxury Sales Associate

2 months ago

Los Angeles, California, United States DFS Group Full time
About the Role

We are seeking an experienced and motivated Sales Associate, Bulgari to join our team at DFS Group. As a Sales Associate, you will be the brand ambassador and a smiling face of DFS, working on the sales floor and building customer loyalty and relationships while challenging yourself with sales and productivity targets.

Key Responsibilities
  • Selling via the Best Customer Experience
    • Assist customers in selecting, purchasing, and refunding merchandise while demonstrating excellence in customer service
    • Complete customer transactions in a professional and timely manner
    • Identify customer temperaments and recommend products that suit their style
    • Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
    • Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
  • Floor and Product Presentation
    • Ensure floor presentation meets or exceeds brand and DFS requirements
    • Maintain reasonable stock levels of all merchandise in the department
    • Be familiar with the store layout; direct customers to merchandise, services, and facilities as appropriate
    • Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities, and merchandise stock flow
    Requirements
    • High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
    • 1-2 years of luxury retail experience; previous fashion or jewelry, customer service, hospitality services, or luxury brand experience preferred
    • Comfortable with one-on-one elevated customer service; clienteling
    • Familiar with using the POS Terminal; with accurate and quick transaction handling ability
    • Ability to work flexible hours/shifts, including weekends, nights, and holidays. Able to work overtime hours when necessary
    • Secondary language speaking beneficial, but not required
    Benefits
    • Day One Health Benefits
    • 401k Plan Contributions
    • Paid Time Off
    • Paid Holidays
    • Monthly Commission/Incentives
    • Parking Reimbursement
    • Employee Discounts