Technical Support Specialist

2 weeks ago

Newington, Connecticut, United States State of Connecticut Full time
Overview

The State of Connecticut, Department of Transportation (CTDOT) is seeking qualified candidates for the role of Help Desk/Desktop Support Analyst (Information Technology Analyst 2) within the Bureau of Finance and Administration, Office of the Commissioner, Division of Technology Services (DTS).

Benefits
  • Comprehensive State Employee Benefits Overview
  • Recognized as a top employer by Forbes, offering job growth, competitive benefits, and a flexible work schedule.
  • Opportunities for professional development and career advancement.
  • Commitment to maintaining a healthy work/life balance.
  • Award-winning agency, recognized for excellence in the field.
Position Details
  • Full-time position, 40 hours per week.
  • Standard working hours with potential for occasional evening or weekend shifts.
  • Eligibility for telework following successful completion of the initial working period, in accordance with the Telework Policy.
Role Responsibilities

As a Help Desk/Desktop Support Analyst (Information Technology Analyst 2), you will be an integral part of the Help Desk and Desktop Support Unit, responsible for delivering technical assistance and ensuring the efficient functioning of our IT systems. Key responsibilities include:
  • Responding to inquiries and managing requests via calls, emails, and the incident management system.
  • Troubleshooting and resolving hardware and software challenges.
  • Providing guidance to users on effective technology usage.
  • Communicating policies and procedures to users.
  • Maintaining up-to-date computer inventory.
  • Tracking software licenses and generating usage reports.
  • Installing and configuring computers and related equipment.
  • Managing cabling and connectivity tasks.
The ideal candidate will possess strong attention to detail, effective communication skills, and the ability to work collaboratively in a team environment.

About the Department

As one of the largest state agencies in Connecticut, the Department of Transportation employs a diverse workforce dedicated to enhancing the safety and efficiency of the transportation network. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve.

Application Process

To be considered for this position, candidates must meet specific qualifications and complete the application process as outlined in the job posting. Ensure that your application is thorough and detailed, as revisions are not permitted once submitted.

Additional Information

Applicants may be required to provide further documentation to support their qualifications during the recruitment process. Regular monitoring of application status is encouraged through the designated portal.

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