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Attendance Management Specialist

2 months ago

Newington, Connecticut, United States Companions and Homemakers Full time
Job Overview

About Our Organization
For over three decades, Companions Forever has been a premier provider of in-home care services in Connecticut, delivering compassionate non-medical assistance. Our committed caregivers offer companionship, hourly homemaker services, and live-in support, enabling clients to age gracefully and securely in the comfort of their own homes.


Position Summary
The Attendance Management Specialist is responsible for ensuring that all shifts are billable and that caregivers receive accurate compensation for their hours worked. This role also involves supporting the Operations team by welcoming office visitors and managing incoming calls. The Attendance Management Specialist will serve as a representative of AccordCare, responding to inquiries with professionalism and directing calls to the appropriate departments or personnel while taking thorough messages.


Key Responsibilities:

  • Maintain precise and timely attendance records and data.
  • Address issues related to tardiness and absenteeism.
  • Assist caregivers experiencing technical difficulties with clocking in/out.
  • Escalate excessive tardiness and attendance concerns for necessary disciplinary actions.
  • Welcome all visitors and manage the front desk, including answering phone calls.
  • Collaborate with billing and payroll supervisors to ensure timely processing of payroll and billing cycles.
  • Encourage caregivers to arrive at work prepared and punctually.
  • Provide ongoing training and support to caregivers regarding the use of telephonic and electronic visit verification systems.
  • Act as a resource for office projects, supply management, and various administrative needs.
  • Track missing documentation and follow up with staff and coordinators until resolved.
  • Communicate any employee attendance issues to staffing coordinators and finance associates.
  • Exhibit sound judgment in prioritizing various projects and assignments.
  • Adhere to HIPAA regulations, ensuring confidentiality of employee and client personal and health information.
  • Perform additional duties as assigned.

Qualifications and Skills:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The following qualifications are representative of the knowledge, skills, and abilities required:

  • High School diploma with 2-4 years of relevant experience or an equivalent combination of education and experience. Previous experience in a healthcare setting is preferred.
  • Strong written and verbal communication skills, with the ability to engage with a diverse range of individuals.
  • Proficient computer skills are essential.
  • Exceptional customer service, telephone etiquette, and interpersonal skills, coupled with a positive attitude.
  • Strong coaching and interpersonal abilities, fostering trust and effective working relationships.
  • Capacity to manage confidential documents and sensitive information with professionalism.
  • Adept at working in a fast-paced environment, utilizing technology-based programs, and maintaining effective record-keeping systems.
  • Ability to manage multiple projects, adapt to changing priorities, and handle heavy workloads, which may require working outside standard business hours.
  • Exemplary organizational and time management skills are essential.
  • Bilingual proficiency in English and Spanish is a plus.

Benefits:

  • Medical, Vision, and Dental Insurance
  • Paid Time Off, Sick Leave, and Floating Holidays

Companions Forever and its Family of Companies is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.