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Technical Support Specialist

2 months ago

Newington, Connecticut, United States State of Connecticut Full time

Position Overview

The Department of Transportation is seeking applications for the role of Technical Support Specialist within the Bureau of Finance and Administration, Office of the Commissioner, Division of Technology Services. Key Benefits:
  • Recognition as a top employer.
  • Opportunities for professional advancement.
  • Comprehensive employee wellness programs.
  • Award-winning agency recognized for excellence in service.
Position Highlights:
  • Full-time position with a standard workweek.
  • Eligibility for telework after the initial evaluation period.
  • Potential for occasional after-hours work.
Role Responsibilities: As a Technical Support Specialist, you will be an integral part of the Help Desk and Desktop Support Unit, responsible for delivering technical assistance and ensuring the efficient functioning of IT systems. Your duties will include:
  • Responding to inquiries and managing requests through the incident management system.
  • Troubleshooting hardware and software challenges.
  • Providing guidance to users on technology utilization.
  • Communicating policies and procedures to users effectively.
  • Maintaining an updated inventory of computer equipment.
  • Tracking software licenses and generating reports for management.
  • Installing computers and related devices.
  • Managing cable organization and routing.
The ideal candidate will possess strong attention to detail, excellent communication skills, and the ability to work collaboratively in a team environment. About the Department: The Department of Transportation is one of the largest state agencies, employing a diverse workforce dedicated to providing a safe and efficient transportation network. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve.

Application Process:

To be considered for this position, applicants must meet the specified qualifications and submit a complete application. Important Notes:
  • Ensure all application materials are submitted by the specified deadline.
  • Additional documentation may be requested during the recruitment process.

We encourage individuals from diverse backgrounds to apply.