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Technical Support Specialist

2 months ago

Newington, Connecticut, United States State of Connecticut Full time
Overview

The State of Connecticut, Department of Transportation (CTDOT) is seeking qualified state employees for the role of Help Desk/Desktop Support Analyst (Information Technology Analyst 2) within the Bureau of Finance and Administration, Office of the Commissioner, Division of Technology Services (DTS).

Benefits
  • Comprehensive State Employee Benefits Overview
  • Recognized as a top employer, providing job growth, competitive benefits, and a flexible work schedule.
  • Opportunities for professional development and career advancement.
  • Commitment to a healthy work/life balance.
  • Award-winning agency, recognized for excellence in employment practices.
Position Details
  • Full-time position, 40 hours per week.
  • First Shift with potential for occasional evening or weekend hours.
  • Location: Headquarters.
  • Eligible for telework after successful completion of the initial working period, in accordance with the Telework Policy.
Role Responsibilities

As a Help Desk/Desktop Support Analyst (Information Technology Analyst 2), you will be integral to the Help Desk and Desktop Support Unit, providing essential technical assistance and ensuring the effective operation of our IT systems. Key responsibilities include:
  • Responding to inquiries and managing requests via calls, emails, and the incident management system.
  • Diagnosing and resolving hardware and software challenges.
  • Educating users on the effective use of technology.
  • Communicating policies and guidelines to users.
  • Maintaining updated computer inventory.
  • Tracking licensed software products.
  • Generating reports on usage for management review.
  • Installing computers and related electronic devices.
  • Managing cable routing and organization.
The ideal candidate will possess a keen attention to detail, strong communication and interpersonal skills, and the ability to thrive in a collaborative environment.

About the Department

As one of the largest state agencies in Connecticut, the Department of Transportation employs approximately 3,200 individuals across various bureaus. Our mission is to deliver a safe, accessible, and efficient multimodal transportation network that enhances the quality of life and fosters economic growth. We are dedicated to maintaining a diverse workforce that reflects the communities we serve. Applications from individuals with diverse backgrounds and experiences are highly encouraged.

Application Process
  • Current State of CT employees with at least six months of full-time service are eligible to apply.
  • Ensure your application is complete and detailed before submission.
  • All application materials must be submitted by the specified deadline.
Additional Information
  • Applicants may be required to submit further documentation supporting their qualifications.
  • Interviews will be conducted with candidates whose experience aligns closely with the position requirements.
Equal Opportunity Employer
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages applications from women, minorities, and individuals with disabilities.