Front Office Manager

5 days ago


Kissimmee, Florida, United States Delta Hotels Celebration Orlando Full time
Front Office Supervisor Job Description

The Front Office Supervisor at Delta Hotels Celebration Orlando is responsible for overseeing the front desk operations and ensuring exceptional customer service to our guests.

Key Responsibilities:

  • Manage front desk staff and operations to ensure seamless guest experiences
  • Monitor and respond to guest inquiries and resolve complaints in a timely and professional manner
  • Schedule and train staff, providing feedback on performance and coaching for improvement
  • Maintain a clean and organized work area, adhering to hotel standards
  • Ensure accuracy of billing and payment processes, maintaining high levels of guest satisfaction
  • Collaborate with other hotel departments to provide exceptional service and achieve quality goals

Requirements:

  • Previous supervisory or extensive hotel experience, preferably in a similar role
  • Experience working in a Marriott environment is a plus

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