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Front Desk Representative

2 months ago

Troy, Alabama, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and hotel operations.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Stay up-to-date with hotel policies, procedures, and services to provide informed and personalized assistance to guests.
Requirements
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Proficiency in Windows operating systems and basic computer skills.
Preferred Qualifications
  • Experience in a hotel or hospitality industry.
  • Knowledge of hotel operations and services.
  • Ability to work in a team environment and provide excellent customer service.