Event Usher at San Jose Venues

2 weeks ago


San Jose, California, United States San Jose Arena Management Full time
Job Overview

POSITION TITLE: Usher (Entry Level)

EMPLOYMENT TYPE: Part-Time, Non-Exempt

ORGANIZATION: San Jose Arena Management

LOCATION: SAP Center & Tech CU Arena

SUPERVISOR: Guest Experience Manager


Role Summary

As a part-time Usher, your primary responsibility will be to ensure a welcoming and secure environment for all visitors at the SAP Center and Tech CU Arena. You will embody the principles of exceptional service and safety.

Key Responsibilities:

  • Deliver outstanding customer service by addressing guest inquiries related to directions, events, and parking.
  • Assist in the security screening process to maintain a safe atmosphere for all attendees.
  • Enforce entry and exit protocols, as well as the prohibited items policy.
  • Verify tickets at entry points and aisles to ensure proper seating arrangements.
  • Conduct regular patrols of assigned areas to assist guests with seating concerns.
  • Facilitate access to premium service areas, ensuring high-quality service.
  • Manage access to floor seating for ticketed and general admission events.
  • Provide guidance to guests in WCA and ASL seating areas, including emergency procedure briefings.
  • Monitor designated areas to ensure proper access and enhance the guest experience.
  • Maintain cleanliness in assigned areas, ensuring a tidy environment.

Essential Qualifications:

  • Availability to work various shifts, including weekends and holidays.
  • Strong situational awareness to identify issues and opportunities.
  • Ability to read and understand ticket information.
  • Critical thinking skills to effectively communicate directions to guests.
  • Capability to work collaboratively with diverse guests to meet their needs.
  • Positive communication skills, even in challenging situations.
  • Dependability in maintaining good attendance and punctuality.
  • Ability to follow instructions accurately.

Physical Requirements:

  • Ability to sit, stand, walk, stoop, and crouch for extended periods.
  • Capability to bend, reach overhead, and lift up to 25 lbs.
  • Physical ability to navigate stairs and catwalks during events.
  • Ability to stand for long durations, both indoors and outdoors.

Benefits Offered:

  • Competitive hourly wage.
  • 401K options after meeting eligibility requirements.
  • Employee referral bonuses.
  • Recognition programs for employees.
  • Discounted tickets for sports and events.
  • Discounts at the Pro Shop.
  • Food and beverage discounts during shifts.
  • Pet insurance options.
  • Complimentary tickets for specific events.
  • Access to recreational activities.
  • A vibrant and inclusive work culture.

Commitment to Diversity:

San Jose Arena Management values diversity and encourages individuals from all backgrounds to apply. We believe that a variety of experiences and perspectives enrich our organization and enhance our service.


Equal Opportunity Employer:

San Jose Arena Management is committed to equal opportunity in employment and does not discriminate based on any protected characteristics.



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