Customer Service Representative
2 months ago
Evergreen Plumbing & Mechanical is seeking a highly skilled Customer Service Representative to join our team in Salem, OR. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner
- Provide accurate and helpful information to customers regarding our services and products
- Resolve customer complaints and issues in a fair and efficient manner
- Collaborate with our plumbing team to ensure seamless service delivery
- Maintain accurate records of customer interactions and issues
About Evergreen Plumbing & Mechanical
We are a full-service residential and commercial plumbing company dedicated to providing reliable, trustworthy, and innovative solutions to our customers. Our team of experienced plumbers and customer service representatives are committed to delivering exceptional service and ensuring customer satisfaction.
A Day in the Life of a Customer Service Representative
As a Customer Service Representative, you will be the first point of contact for our customers, setting the tone for their experience with our company. You will be responsible for communicating with customers via phone, email, and in-person, providing solutions to their plumbing needs, and ensuring their satisfaction.
Qualifications:
- Customer service experience in a fast-paced environment
- Excellent communication and problem-solving skills
- Ability to work in a team environment and collaborate with others
- Basic computer skills and proficiency in CRM software
- Ability to type at least 50 WPM
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you are a team player with excellent communication skills and a positive attitude, we encourage you to apply for this exciting opportunity.
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