Customer Service Representative/Dispatcher

20 hours ago


Salem, Oregon, United States Mr. Rooter Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a key member of our service team, you will be responsible for providing exceptional customer service, scheduling service calls, and managing the daily service schedule to meet customer and company requirements.

Key Responsibilities
  • Customer Service: Receive and respond to customer inquiries in a professional and courteous manner, ensuring that customer needs are met and exceeded.
  • Scheduling: Prioritize and coordinate the scheduling of services, ensuring that technicians are assigned to jobs efficiently and effectively.
  • Dispatching: Coordinate delays in the schedule with customers and service technicians, ensuring that customers are informed and updated on the status of their service calls.
  • Customer Development: Use customer development techniques to solicit work through various channels, including phone, email, and personal customer contacts.
  • Administrative Tasks: Perform other duties as needed, including cross-training in related positions, scheduling technicians to jobs, managing and monitoring technicians via GPS software, and entering customer data into the computer.
Requirements
  • Experience: Inbound and outbound call taking experience is required, with dispatching experience a plus.
  • Education: A minimum of 18 years old with a high school diploma or GED.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment and multitask effectively.
  • Availability: Must be able to work days, nights, and weekends when needed to cover shifts.
Benefits
  • Medical/Dental/Vision: Medical, dental, and vision benefits are available after 60 days, with 100% paid for employees.
  • Paid Time Off: 40 hours of paid time off are available after 90 days, accruing with length of service.
  • IRA Matching: IRA matching is available after 6 months.
  • Costco Membership: A Costco membership is available after 90 days.


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