Current jobs related to Customer Experience Specialist - Charlotte, North Carolina - Leading Edge Connections

  • Customer Experience Specialist

    1 month ago

    Charlotte, North Carolina, United States Conterra Ultra Broadband Full time

    Job Title: Customer Experience SpecialistAt Conterra Ultra Broadband, we are committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you will play a critical role in ensuring our customers receive timely and courteous support throughout their lifecycle.Key Responsibilities:Deliver world-class customer care to Enterprise...

  • Customer Experience Journey Specialist

    1 month ago

    Charlotte, North Carolina, United States A-Line Staffing Solutions Full time

    Job Title: CX Journey Specialist IIJob Summary:We are seeking a highly skilled CX Journey Specialist II to join our Customer Experience (CX) & Usability team. The successful candidate will be responsible for building current and future state customer journeys, leveraging insights from quantitative and qualitative research sources, and designing and...

  • Customer Experience Journey Specialist

    2 weeks ago

    Charlotte, North Carolina, United States A-Line Staffing Solutions Full time

    Job Summary:The Customer Experience Journey Specialist will play a key role in building current and future state customer journeys, leveraging insights from quantitative and qualitative research sources. This role is part of the Customer Experience (CX) & Usability team, collaborating with cross-functional teams across all lines of business to drive better...

  • Customer Experience Representative

    3 weeks ago

    Charlotte, North Carolina, United States Edmund L Washington Enterprises Full time

    Customer Service SpecialistNo Grease Premium a Barbershop located at the Charlotte Premium Outlets is seeking a Customer Service Specialist to provide exceptional guest experiences. The ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsManage...

  • Sales and Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States rag & bone Full time

    About the RoleThe Sales Specialist plays a vital role in delivering exceptional customer experiences in our store. This individual will be responsible for creating and maintaining a selling focus, supporting company initiatives, and ensuring adherence to policies and procedures.Key ResponsibilitiesProvide extensive product knowledge and strong selling skills...

  • Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States New Age Marketing Inc Full time

    About the RoleNew Age Marketing Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Communications Representative. As a key member of our sales and service team, you will be responsible for building strong relationships with our clients and providing exceptional customer service.Key ResponsibilitiesProvide...

  • Customer Experience Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Wells Fargo Full time

    About this RoleWe are seeking a highly skilled Customer Experience Consultant to join our Consumer and Small Business Banking Deposit team within the Consumer, Small & Business Banking organization. This role is focused on complaints reporting and policy adherence to the complaints-focused Root Cause Analysis procedure.Key ResponsibilitiesParticipate in...

  • User Experience Specialist

    24 hours ago

    Charlotte, North Carolina, United States Eliassen Group Full time

    At Eliassen Group, we are seeking a skilled User Experience Specialist to join our team. The ideal candidate will have a strong understanding of human-centered design principles and be able to create engaging user experiences.The User Experience Specialist will be responsible for designing and developing user-centered solutions that meet the needs of our...

  • Customer Support Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Great Day Improvements: A Family of Brands Full time

    Job Title: Customer Support SpecialistJob Summary:Champion Window is seeking a highly motivated and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, resolving customer concerns, and ensuring a positive experience for our...

  • Customer Support Specialist

    2 weeks ago

    Charlotte, North Carolina, United States LanceSoft Full time

    Job Title:Customer Support SpecialistJob Summary:LanceSoft is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing technical support to our customers, ensuring their equipment is functioning properly and resolving any issues that may arise.Responsibilities: Provide...

  • Customer Service Specialist

    1 month ago

    Charlotte, North Carolina, United States Sherwin-Williams Full time

    Job Title: Customer Service SpecialistAt Sherwin-Williams, we are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our retail and wholesale customers, ensuring their needs are met and exceeded.Key...

  • Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States FirstService Residential Full time

    Unlock the Art of Exceptional ServiceAt FirstService Residential, we're committed to delivering unparalleled service to our residents. As a Concierge, you'll be the face of our company, responsible for creating unforgettable experiences that exceed expectations.Your Key Responsibilities:Welcome residents and visitors with a warm, inviting smile, setting the...

  • Customer Operations Specialist

    2 weeks ago

    Charlotte, North Carolina, United States VetJobs Full time

    Job DescriptionCustomer Operations SpecialistVetJobs is seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional support and service.Key Responsibilities:Assist customers with inquiries, complaints, and requests via phone and...

  • Customer Technical Specialist

    1 month ago

    Charlotte, North Carolina, United States Peraton Full time

    Job Title: Customer Technical SpecialistWe are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our IT support team, you will be responsible for providing technical support and troubleshooting services to our customers.Responsibilities:Provide technical support and troubleshooting services to customers...

  • Sales Associate

    1 week ago

    Charlotte, North Carolina, United States Anthropologie Full time

    Customer Experience SpecialistThis role is located at Anthropologie, where you will contribute to driving sales through providing a genuine and unique experience to each customer. Key Responsibilities:Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling...

  • Custom Framing Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Michaels Full time

    About the RoleWe are seeking a skilled and creative Custom Framing Specialist to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating memorable framing solutions for our customers.Key ResponsibilitiesBuild strong relationships with customers to understand their framing...

  • Customer Experience Manager

    2 weeks ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job OverviewBrightspeed is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving revenue growth.The ideal candidate will have a strong background in customer-facing roles, with experience in managing complex customer...

  • Customs Broker Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Altius Talent | Freight Forwarding Recruitment Full time

    Customs Broker SpecialistAbout Our Client:Altius Talent is proud to partner with a reputable logistics company specializing in customs brokerage and freight forwarding. Our client is dedicated to providing exceptional service and innovative solutions to meet their clients' customs compliance needs.Position Overview:We are seeking a detail-oriented and...

  • Customer Experience Manager

    2 weeks ago

    Charlotte, North Carolina, United States BrightSpeed Full time

    Job Title: Customer Experience ManagerBrightspeed is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving revenue growth.Key Responsibilities:Manage customer relationships and ensure high levels of satisfactionDevelop...

  • Customer Experience Coordinator

    1 month ago

    Charlotte, North Carolina, United States TJX Companies Full time

    About the RoleWe're seeking a talented Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and creating a memorable shopping experience for our customers.Key ResponsibilitiesProvide personalized service to customers, responding to their needs and...

Customer Experience Specialist

2 months ago

Charlotte, North Carolina, United States Leading Edge Connections Full time

**Job Title:** Customer Experience Specialist

**Job Summary:**

We are seeking a skilled Customer Experience Specialist to join our dynamic team at Leading Edge Connections. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and creating a positive experience for our clients.

**Key Responsibilities:**

  • Provide top-notch customer service through various communication channels, including phone, email, and chat.
  • Assist customers with resolving issues, scheduling services, and providing support to ensure their satisfaction.
  • Work proactively to prevent customer cancellations by understanding their needs and offering solutions tailored to their situation.
  • Identify opportunities to upsell additional services or cross-sell complementary services to existing customers.
  • Conduct collections activities for accounts receivable, ensuring timely payments while maintaining a positive relationship with the customer.
  • Promote and sell new services to both existing and potential customers, contributing to the growth of our customer base.
  • Efficiently schedule services and manage customer appointments to optimize service delivery.

**Requirements:**

  • Passion for delivering top-notch customer service and creating positive customer experiences.
  • Strong communication skills, both verbal and written.
  • Ability to handle difficult situations with professionalism and empathy.
  • Sales-minded with the ability to upsell and cross-sell services.
  • Experience in a customer service or contact center environment is preferred.
  • Basic computer skills and familiarity with CRM software.

**What We Offer:**

  • Competitive pay at $18-$20 per hour plus commission, offering significant earning potential.
  • Full-time hours with a consistent schedule.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • A supportive and collaborative work environment.
  • Opportunities for career growth and development within Leading Edge Connections.