Current jobs related to Customer Experience Specialist - Charlotte, North Carolina - Joerns Healthcare
-
Customer Experience Specialist
1 month ago
Charlotte, North Carolina, United States Ripple Fiber Inc Full timeAbout Ripple FiberRipple Fiber is a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology aimed at improving people's lives.Job SummaryWe are seeking a Customer Experience Specialist to play a critical role in retaining customers who are considering canceling...
-
Customer Experience Specialist
1 month ago
Charlotte, North Carolina, United States Conterra Ultra Broadband Full timeJob Title: Customer Experience SpecialistAt Conterra Ultra Broadband, we are committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you will play a critical role in ensuring our customers receive timely and courteous support throughout their lifecycle.Key Responsibilities:Deliver world-class customer care to Enterprise...
-
Customer Experience Journey Specialist
1 month ago
Charlotte, North Carolina, United States A-Line Staffing Solutions Full timeJob Title: CX Journey Specialist IIJob Summary:We are seeking a highly skilled CX Journey Specialist II to join our Customer Experience (CX) & Usability team. The successful candidate will be responsible for building current and future state customer journeys, leveraging insights from quantitative and qualitative research sources, and designing and...
-
Customer Experience Journey Specialist
2 weeks ago
Charlotte, North Carolina, United States A-Line Staffing Solutions Full timeJob Summary:The Customer Experience Journey Specialist will play a key role in building current and future state customer journeys, leveraging insights from quantitative and qualitative research sources. This role is part of the Customer Experience (CX) & Usability team, collaborating with cross-functional teams across all lines of business to drive better...
-
Customer Experience Representative
2 weeks ago
Charlotte, North Carolina, United States Edmund L Washington Enterprises Full timeCustomer Service SpecialistNo Grease Premium a Barbershop located at the Charlotte Premium Outlets is seeking a Customer Service Specialist to provide exceptional guest experiences. The ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsManage...
-
Sales and Customer Experience Specialist
2 weeks ago
Charlotte, North Carolina, United States rag & bone Full timeAbout the RoleThe Sales Specialist plays a vital role in delivering exceptional customer experiences in our store. This individual will be responsible for creating and maintaining a selling focus, supporting company initiatives, and ensuring adherence to policies and procedures.Key ResponsibilitiesProvide extensive product knowledge and strong selling skills...
-
Charlotte, North Carolina, United States Carrier Full timeAbout this RoleWe are seeking an experienced Customer Experience Specialist and Business Practitioner to join our team in Charlotte, NC. This role will drive our customer-centricity journey and partner with key functions to integrate customer insights into our business processes.Key ResponsibilitiesManage the day-to-day execution of the Customer Experience...
-
Customer Experience Specialist
2 weeks ago
Charlotte, North Carolina, United States New Age Marketing Inc Full timeAbout the RoleNew Age Marketing Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Communications Representative. As a key member of our sales and service team, you will be responsible for building strong relationships with our clients and providing exceptional customer service.Key ResponsibilitiesProvide...
-
Customer Experience Specialist
4 weeks ago
Charlotte, North Carolina, United States Wells Fargo Full timeAbout this RoleWe are seeking a highly skilled Customer Experience Consultant to join our Consumer and Small Business Banking Deposit team within the Consumer, Small & Business Banking organization. This role is focused on complaints reporting and policy adherence to the complaints-focused Root Cause Analysis procedure.Key ResponsibilitiesParticipate in...
-
Customer Support Specialist
2 weeks ago
Charlotte, North Carolina, United States Great Day Improvements: A Family of Brands Full timeJob Title: Customer Support SpecialistJob Summary:Champion Window is seeking a highly motivated and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, resolving customer concerns, and ensuring a positive experience for our...
-
Customer Support Specialist
1 week ago
Charlotte, North Carolina, United States LanceSoft Full timeJob Title:Customer Support SpecialistJob Summary:LanceSoft is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing technical support to our customers, ensuring their equipment is functioning properly and resolving any issues that may arise.Responsibilities: Provide...
-
Customer Service Specialist
1 month ago
Charlotte, North Carolina, United States Sherwin-Williams Full timeJob Title: Customer Service SpecialistAt Sherwin-Williams, we are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our retail and wholesale customers, ensuring their needs are met and exceeded.Key...
-
Customer Experience Specialist
2 weeks ago
Charlotte, North Carolina, United States FirstService Residential Full timeUnlock the Art of Exceptional ServiceAt FirstService Residential, we're committed to delivering unparalleled service to our residents. As a Concierge, you'll be the face of our company, responsible for creating unforgettable experiences that exceed expectations.Your Key Responsibilities:Welcome residents and visitors with a warm, inviting smile, setting the...
-
Customer Operations Specialist
2 weeks ago
Charlotte, North Carolina, United States VetJobs Full timeJob DescriptionCustomer Operations SpecialistVetJobs is seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional support and service.Key Responsibilities:Assist customers with inquiries, complaints, and requests via phone and...
-
Sales Associate
6 days ago
Charlotte, North Carolina, United States Anthropologie Full timeCustomer Experience SpecialistThis role is located at Anthropologie, where you will contribute to driving sales through providing a genuine and unique experience to each customer. Key Responsibilities:Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling...
-
Customer Technical Specialist
1 month ago
Charlotte, North Carolina, United States Peraton Full timeJob Title: Customer Technical SpecialistWe are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our IT support team, you will be responsible for providing technical support and troubleshooting services to our customers.Responsibilities:Provide technical support and troubleshooting services to customers...
-
Custom Framing Specialist
3 weeks ago
Charlotte, North Carolina, United States Michaels Full timeAbout the RoleWe are seeking a skilled and creative Custom Framing Specialist to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating memorable framing solutions for our customers.Key ResponsibilitiesBuild strong relationships with customers to understand their framing...
-
Customer Experience Manager
1 week ago
Charlotte, North Carolina, United States Brightspeed Full timeJob OverviewBrightspeed is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving revenue growth.The ideal candidate will have a strong background in customer-facing roles, with experience in managing complex customer...
-
Customer Experience Manager
2 weeks ago
Charlotte, North Carolina, United States BrightSpeed Full timeJob Title: Customer Experience ManagerBrightspeed is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving revenue growth.Key Responsibilities:Manage customer relationships and ensure high levels of satisfactionDevelop...
-
Customs Broker Specialist
2 weeks ago
Charlotte, North Carolina, United States Altius Talent | Freight Forwarding Recruitment Full timeCustoms Broker SpecialistAbout Our Client:Altius Talent is proud to partner with a reputable logistics company specializing in customs brokerage and freight forwarding. Our client is dedicated to providing exceptional service and innovative solutions to meet their clients' customs compliance needs.Position Overview:We are seeking a detail-oriented and...
Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Operations Specialist to join our team at Joerns Healthcare. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities- Inbound Call Management: Respond to customer inquiries in a timely and professional manner, resolving issues on the first call whenever possible.
- Cross-Functional Collaboration: Work closely with internal teams to ensure that customer needs are met and that issues are resolved efficiently.
- Order Management: Manage customer orders, including processing returns, resolving issues, and communicating with customers on order status.
- Proactive Communication: Proactively reach out to customers to provide updates on order status, resolve issues, and offer solutions.
- Team Collaboration: Work collaboratively with the customer success team to achieve team metrics and goals.
- Education: Bachelor's degree preferred, with a combination of education and 3 years of commensurate business experience required.
- Experience: At least 2 years of experience in customer service and/or order management, preferably in the medical device industry.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
- SAP/Salesforce Experience: Experience with SAP and Salesforce.com is preferred.
- Microsoft Skills: General Microsoft skills, including Excel, are required.
Joerns Healthcare is a leading partner in long-term post-acute care, providing access to high-quality products with renowned efficacy and safety. We are committed to simplifying our customers' success and enabling exceptional care.
