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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
- Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and packages.
- Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
- Knowledge and Familiarity: Be aware of all rates, packages, and special promotions, as well as in-house groups and closed-out dates.
- Emergency Procedures: Have knowledge of emergency procedures and assist as needed.
- Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Promotions and Guest Programs: Maintain and market promotions and guest programs.
- Work Area: Maintain a clean work area.
- Safe Deposit Boxes: Assist guests with safe deposit boxes.
- Education: College coursework in a related field is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- High School Diploma or Equivalent: High school diploma or equivalent is required.
- Computer Experience: Computer experience is required.
- Customer Service Experience: Customer service experience is preferred.
- Communication Skills: Must be able to effectively communicate verbally and in writing with all levels of employees and guests.
- Problem-Solving Skills: Must be able to identify and solve problems as needed.
- Initiative: Must be able to show initiative and anticipate guest or operational needs.
- Confidentiality: Must be able to maintain confidentiality of information.
