Front Desk Operations Manager
1 day ago
Job Summary:
We are seeking an experienced Assistant Front Desk Manager to join our team at Trump National Doral - Miami. As a key member of our Front Office team, you will be responsible for assisting senior leadership in implementing quality standards to ensure exceptional guest satisfaction.
Key Responsibilities:
- Assist senior Front Office leadership in monitoring Front Office systems to ensure proper procedures are followed, resulting in an outstanding guest experience.
- Communicate effectively with guests and associates to answer questions and resolve issues.
- Coordinate sales site visits, special housekeeping requests, and reservations to ensure proper procedures are followed and guest satisfaction is achieved.
Additional Responsibilities:
- Ensure guest reservation policies, standards, and procedures are met, and resolve any complaints or challenges efficiently.
- Meet with guests to resolve service breakdowns and aid in meeting special guest requests.
- Coordinate processes that align marketing, resort operations, and revenue management to enhance profitability and overall guest satisfaction.
Requirements:
- High school graduate or equivalent required; four-year college degree preferred.
- Minimum of 3-5 years of Front Office, Guest Services, and/or Housekeeping management experience in a similar size operation.
- Knowledge of computer systems for registration, reservations, and backup systems.
- Ability to read, write, speak, and understand the English language to communicate with guests and associates.
- Ability to develop associates to enhance advancement in the resort and corporation.
Working Conditions:
This role requires regular attendance and may involve working varying schedules to reflect the business needs of the hotel. Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.
What We Offer:
As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as the chance to work with a world-class resort and team.
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