Customer Success Advocate

9 hours ago


San Francisco, California, United States Akia Full time
About Akia

Akia is a pioneering venture-backed startup founded by ex-Meta engineers. Our mission is to revolutionize the guest journey experience by seamlessly integrating messaging and automation into existing workflows.

Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving customer success and ensuring that our clients achieve their goals through the effective use of our platform.

Key Responsibilities:
  • Develop and execute customized customer success plans to drive adoption and retention
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Provide exceptional customer support and guidance to ensure seamless onboarding and ongoing success
  • Conduct regular check-ins and progress reviews to ensure customer satisfaction and goals are met
  • Identify opportunities for upselling and cross-selling to drive revenue growth
Requirements:
  • 2-4+ years of experience in a customer-facing role, preferably in a SaaS or technology company
  • Proven track record of driving customer success and retention
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and address complex customer issues
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • Paid Time Off
  • Health, Dental, Vision, Life Benefits
  • 401k Matching

Job Type: Full-time

Work Location: On-site



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