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Consumer Complaint Resolution Specialist

2 months ago

New York, New York, United States City of New York Full time
About the Role

The City of New York is seeking a highly skilled Intake Specialist to join our team at the Department of Consumer and Worker Protection (DCWP). As a key member of our consumer hotline team, you will be responsible for answering calls, processing consumer complaints, and providing exceptional customer service.

Key Responsibilities
  • Communicate with consumers and businesses to resolve complaints in a timely and professional manner
  • Analyze and document consumer complaints, ensuring accuracy and attention to detail
  • Maintain accurate records and provide reports as needed
  • Provide training and support to colleagues as needed
  • Perform other tasks and assignments as directed by management
Requirements

To be successful in this role, you will need:

  • A four-year high school diploma or its equivalent, and one year of satisfactory clerical experience
  • Excellent communication and interpersonal skills
  • Ability to type at a minimum of 100 key strokes per minute
About the Department

The DCWP is a dynamic and inclusive organization that protects and enhances the daily economic lives of New Yorkers. We are committed to creating thriving communities through equitable enforcement and access to resources. If you are passionate about consumer advocacy and customer service, we encourage you to apply for this exciting opportunity.