Consumer Insights Analyst

4 weeks ago


New York, New York, United States Phyton Talent Advisors Full time
Consumer Pulse Analyst

Phyton Talent Advisors is seeking a skilled Consumer Pulse Analyst to join their team in New York, NY.

Key Responsibilities:

  • Participate in the complaints feedback loop process by sharing insights with stakeholders from product, advocacy, and second-line teams.
  • Generate executive-level complaints reporting on a regular basis.
  • Conduct in-depth analysis of customer complaints and present actionable insights and recommendations.
  • Evaluate and identify proactive indicators to minimize customer complaints.
  • Develop and document controls to ensure compliance.
  • Prepare audit artifacts as needed.

Requirements:

  • 1+ years of relevant experience in consumer banking or a related field.
  • Strong data analytics skills, including advanced analytical techniques and the ability to communicate complex data insights to executive-level stakeholders.
  • Ability to create executive-level reporting and presentations.
  • Strong risk management mindset, including the ability to handle sensitive regulatory remediation matters.
  • Organized, detail-oriented, and strong project management skills.
  • Consumer banking background is a plus.
  • Knowledge of Tableau and other reporting suites is a plus.
  • Knowledge of machine learning techniques is a plus.


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