Consumer Insights Analyst
1 day ago
Phyton Talent Advisors is seeking a skilled Consumer Pulse Analyst to join their team in New York, NY.
Key Responsibilities:
- Participate in the complaints feedback loop process by sharing insights with stakeholders from product, advocacy, and second-line teams.
- Generate executive-level complaints reporting on a regular basis.
- Conduct in-depth analysis of customer complaints and present actionable insights and recommendations.
- Evaluate and identify proactive indicators to minimize customer complaints.
- Develop and document controls to ensure compliance.
- Prepare audit artifacts as needed.
Requirements:
- 1+ years of relevant experience in consumer banking or a related field.
- Strong data analytics skills, including advanced analytical techniques and the ability to communicate complex data insights to executive-level stakeholders.
- Ability to create executive-level reporting and presentations.
- Strong risk management mindset, including the ability to handle sensitive regulatory remediation matters.
- Organized, detail-oriented, and strong project management skills.
- Consumer banking background is a plus.
- Knowledge of Tableau and other reporting suites is a plus.
- Knowledge of machine learning techniques is a plus.
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