Current jobs related to Customer Resolution Specialist - New York, New York - City of New York
-
Customer Resolution Specialist
4 weeks ago
New York, New York, United States City of New York Full timeJob SummaryThe City of New York is seeking a highly skilled and dedicated Customer Resolution Specialist to join our team. As a key member of our Family Independence Administration, you will be responsible for addressing and resolving various inquiries and complaints related to Cash and Emergency Assistance, Supplemental Nutrition Assistance Program, and...
-
Senior Claims Resolution Specialist
3 days ago
New York, New York, United States City of New York Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Claims Resolution Specialist to join our team at the City of New York. This is a unique opportunity to work in a dynamic environment where you will be responsible for investigating and resolving complex claims against the City.About UsThe City of New York is a world-class city with endless...
-
Case Manager Associate
4 weeks ago
New York, New York, United States Elevate Full timeJob Title: Case Manager Associate - Grievance Resolution SpecialistAt Elevate, we are seeking a highly motivated and detail-oriented Case Manager Associate to join our Advisory Americas team. As a key member of our team, you will play a critical role in supporting the development and growth of our grievance mechanism solutions and products.Key...
-
Conflict Resolution Specialist
4 weeks ago
New York, New York, United States Tripoint Search Full timeJob SummaryWe are seeking a highly skilled Conflict Resolution Specialist to join our team at Tripoint Search. As a key member of our organization, you will play a critical role in identifying and mitigating potential conflicts of interest. Your expertise will be instrumental in ensuring the integrity and reputation of our firm.Key ResponsibilitiesCoordinate...
-
Claims Resolution Specialist
4 weeks ago
New York, New York, United States CNA Full timeJob DescriptionWe are seeking a skilled Complex Claims Specialist to join our team at CNA. As a key member of our Financial Institutions /Public D&O claims group, you will be responsible for handling D&O and E&O claims under policies issued to Public Companies as well as Financial Institutions such as banks, insurance companies, and investment advisors.Your...
-
Senior Corporate Transactions Attorney
4 weeks ago
New York, New York, United States Resolution Life Full timePosition SummaryThe Senior Counsel, Corporate Transactions, will join a small legal team at a rapidly growing company. The Senior Counsel provides legal advice for Resolution Life US's complex insurance growth and other transactions, manages corporate governance activities for Resolution Life US, and provides support for other areas, as needed, within the...
-
Senior Claims Resolution Specialist
4 weeks ago
New York, New York, United States Utica National Insurance Group Full timeCompany Overview: At Utica National Insurance Group, our corporate promise is to make people feel secure, appreciated, and respected. With 1,400 employees countrywide, we strive to deliver exceptional service and build strong relationships with our customers.Salary: The salary for this role is estimated to be between $80,000 and $120,000 per year, based on...
-
Corporate Transactions Lawyer
4 weeks ago
New York, New York, United States Resolution Life Full timeResolution Life US is committed to attracting top talent to join its legal team in NYC. The estimated salary range for this role is $183,000 - $250,000.Job Summary:We are seeking a highly skilled Senior Counsel, Corporate Transactions, to provide legal advice for complex insurance growth and other transactions. The successful candidate will be an integral...
-
Investment Strategy Analyst
4 weeks ago
New York, New York, United States Resolution Life Full timeAs a key member of the Resolution Life team, you will play a crucial role in developing portfolio optimization tools and investment risk models and analytics for the investment portfolio across Resolution Life Group's US acquired life companies.The successful candidate will have the following principal accountabilities:Partner with members of the ISR and...
-
Licensing Resolution Specialist
1 month ago
New York, New York, United States ASCAP Full timeAbout the RoleThe American Society of Composers, Authors and Publishers (ASCAP) is seeking a highly skilled Licensing Resolution Manager to join our team. As a key member of our Broadcast Licensing department, you will be responsible for managing an ongoing Salesforce database of music users across multiple lines of business that are not in good standing...
-
Claims Resolution Specialist
4 weeks ago
New York, New York, United States Nationwide Private Client Full timeAbout Our Surety Claims TeamNationwide Private Client's Surety Claims Team is responsible for conducting investigations and analysis of commercial and contract surety claims of all levels of severity and complexity. Success on our team requires excellent writing, analytical, and negotiation skills, as well as a desire to develop efficient claim resolutions...
-
Complaint Resolution Specialist
4 weeks ago
New York, New York, United States Infojini Full timeJob Summary:As a Complaint Specialist at Infojini, you will be responsible for interviewing applicants, reviewing service requests, and tracking hotline calls to ensure prompt and accurate communication with clients and agencies.Daily Tasks:Process and manage service requests in a timely mannerCommunicate effectively with applicants, tenants, landlords, and...
-
Conflict Resolution Specialist
4 weeks ago
New Brunswick, New Jersey, United States Rutgers The State University Full timeJob Summary:Rutgers The State University is seeking a skilled Conflict Management Specialist to join our team in the department of University Human Resources. As a Conflict Management Specialist, you will play a critical role in maintaining a positive and respectful workplace culture.Key Responsibilities:Provide effective conflict management through...
-
New York, New York, United States Labaton Keller Sucharow LLP Full timeJob Summary: We are seeking a highly skilled Claims Specialist to join our Alternative Dispute Resolution Team at Labaton Keller Sucharow LLP.We are looking for a detail-oriented individual with excellent technical skills and strong communication abilities to support our litigation efforts.Main Responsibilities:Format and prepare documents and communications...
-
Dispute Resolution Paralegal Specialist
4 weeks ago
New York, New York, United States SourcePro Search Full timeJob SummarySourcePro Search is seeking a skilled Dispute Resolution Paralegal to provide support to attorneys in various arbitration, litigation, and investigation matters. The ideal candidate will have a strong background in document management, research, and case preparation.Key Responsibilities• Gather, organize, and summarize documents and chronologies...
-
Customer Retention Specialist
4 weeks ago
New York, New York, United States Upfluence Full timeAbout UpfluenceWe are a rapidly growing global team distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris. Our company helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.Job DescriptionJob Title: Account Manager for Customer Retention & ResolutionJob Summary: As an...
-
Customer Success Advocate
1 month ago
New York, New York, United States MetroPlusHealth Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is dedicated to delivering high-quality healthcare services to residents of New York City. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the best possible care and support.Key Responsibilities:Support members across their healthcare journey,...
-
Customer Support Specialist
4 weeks ago
New York, New York, United States New York eHealth Collaborative Full timeAbout UsNew York eHealth Collaborative is a not-for-profit organization dedicated to improving healthcare in New York State. Our mission is to lead, connect, and integrate health information exchange across the state.Job DescriptionWe are seeking a Customer Support Specialist to join our team in Manhattan, NY. As a Customer Support Specialist, you will be...
-
Customer Success Advocate
1 month ago
New York, New York, United States MetroPlusHealth Full timeJob Title: Customer Success SpecialistJob Summary:MetroPlusHealth is seeking a highly motivated and organized Customer Success Specialist to join our team. The successful candidate will be responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey.Key Responsibilities:Assist members with recertification and...
-
New York, New York, United States Citigroup Inc Full timeThe Balance Sheet Management Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business.Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple...
Customer Resolution Specialist
1 month ago
We are seeking a highly skilled and motivated Customer Resolution Representative to join our team at the City of New York. As a key member of our Family Independence Administration, you will play a critical role in addressing and resolving various inquiries and complaints related to Cash and Emergency Assistance, Supplemental Nutrition Assistance Program, and Home Energy Assistance Program benefits and services.
Key Responsibilities- Access and resolve citywide complaints/inquiries, including conducting missed transactions and resolving issues, requests for action, and/or complaints.
- Perform necessary case review, take action in HRA OneViewer, Fair Hearing Information System, and other systems, formulate a response, and submit it for supervisory approval.
- Expedite completion of open actions and matters to establish eligibility for various benefits, including conducting eligibility interviews, reviewing or referring to complete client applications and/or requests, and handling employment/work-related assignments and necessary childcare and other supportive services.
- Conduct conferences and interviews for dispute resolution, ensure Agency compliance with State Decision After Fair Hearing decisions and orders, and contact clients to inform them of resolution.
- Complete client requests for Supplemental Cash and Emergency Assistance, including One-Shot Deals for Rent Arrears and Utility Arrears, and direct and refer Cash Assistance participants to appropriate employment/work-related services to enable participants to achieve self-sufficiency.
- Review data entries for correctness and accuracy, ensure that transactions contain errors are corrected and/or forwarded to supervisor with all backup documentation, generate daily activity reports, and handle various special projects assigned.
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing client services or employment planning/counseling services.
- A baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist, or a baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience as described in one above.
- College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.
