Mediator and Intake Specialist
4 weeks ago
**Job Summary**
The City of New York is seeking a skilled Mediator and Intake Specialist to join its team in the General Counsel Division. As a key member of the consumer complaint resolution team, you will play a critical role in mediating disputes between consumers and businesses, ensuring fair and equitable resolutions for all parties involved.
**Key Responsibilities**
Communicate and interact with consumers and businesses to resolve consumer-related complaints
Analyze, document, research, and resolve consumer complaints in accordance with relevant laws, rules, and regulations
Maintain accurate records and provide timely follow-up and closure for each consumer complaint
Provide excellent customer service, answering calls and directing callers to appropriate channels in a timely manner
Perform data entry and input detailed, accurate notes in the Agency's system(s) as needed
Prepare training materials, maintain knowledge database, and train others as needed
**Requirements**
A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
**Additional Information**
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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