Insurance Support Specialist

7 days ago


Decatur, Illinois, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled Insurance Support Specialist to join our team at State Farm Insurance. This role involves assisting customers with their insurance needs, processing policy changes, handling calls and emails, collaborating with team members, maintaining customer records, providing exceptional customer service, staying up-to-date with insurance products and industry trends, following company policies, meeting performance goals, and continuously improving knowledge and skills.

About the Role:

  • Customer Service: Assist customers with their insurance inquiries, resolve issues in a professional manner, and provide solutions that meet their needs.
  • Policies and Procedures: Process policy changes and updates, maintain accurate customer records, and ensure compliance with company regulations and guidelines.
  • Team Collaboration: Work closely with team members to achieve common goals, share knowledge, and support each other in delivering excellent customer service.
  • Knowledge and Skills: Stay up-to-date with insurance products, industry trends, and company policies to effectively assist customers and improve knowledge and skills through training and development opportunities.

Responsibilities:



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