IT Support Specialist for Small and Medium Businesses

1 month ago


Decatur, Illinois, United States Invision Technologies Full time

About the Job:

Invision Technologies, a regional technology management firm, seeks an IT Support Specialist to serve small and medium businesses. This role involves providing exceptional customer service, troubleshooting technical issues, and ensuring seamless IT operations.

Job Responsibilities:

  • Serve as front-line IT support for clients, addressing hardware, software, networking, and basic server support needs
  • Offer in-person and remote support, serving as the first point of escalation for issue reporting
  • Install and configure hardware and software components for optimal performance
  • Work with counterparts to develop solutions meeting client needs
  • Create and maintain thorough documentation within company tools
  • Identify automation and process improvement opportunities
  • Interface with third-party vendors as a liaison between client and vendor
  • Participate in a 24x7 on-call rotation and after-hours upgrades for managed services clients

Requirements:

  • Demonstrate excellence in customer service
  • Ability to identify problems and analyze them for triage or solution
  • Problem-solving strategies and practical knowledge
  • Diagnose and resolve issues using research, troubleshooting, and standard procedures
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals
  • Working knowledge of networking fundamentals and hardware
  • Cyber security fundamentals
  • Ability to work in a fast-paced environment

Preferred Qualifications:

  • High school diploma or equivalent required
  • 1 year computer and/or network support experience
  • Exceptional written and verbal communication skills
  • Ability and desire to learn and adapt quickly
  • Customer service skills
  • Attention to detail

Benefits:

  • Comprehensive health care plan
  • Employer-provided life insurance
  • 401k retirement plan with company matching contribution
  • Monthly mobile phone stipend
  • Career path after 6 months to outline future growth
  • 18 days of paid time off annually
  • Salary: $40,000 - $65,000 per annum


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