IT Support Specialist

1 day ago


Decatur, Illinois, United States K2 Staffing Full time
Job Overview

We are seeking a highly skilled IT Support Specialist to join our team at K2 Staffing in Decatur, AL.

Key Responsibilities:
  • Provide top-notch end-user assistance and support for Windows 10 workstations and Windows 2016 & 2019 servers.
  • Serve as the primary point of contact for Windows Desktop-related issues.
  • Assist with troubleshooting and resolving Windows Server problems.
  • Monitor alert systems and take prompt action according to established guidelines.
  • Analyze event logs to identify and resolve technical issues.
  • Handle escalated service requests requiring a higher level of expertise.
  • Aid in new user onboarding and network services installation.
  • Support LAN/WAN installation and maintenance, as well as network hardware deployment.
Requirements:
  • A minimum of three years of experience in IT help desk or desktop support roles.
  • Proven history of network and firewall administration (Sonicwall & Meraki).
  • Broad knowledge of network, server, and workstation troubleshooting techniques.
  • Excellent customer service skills, including a courteous, tactful, and professional demeanor.
  • Strong written and verbal communication skills, with experience presenting to groups.
  • A reliable work ethic and a willingness to learn and grow.
Estimated Salary Range: $55,000 - $65,000 per year

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