Sales Support Specialist

1 week ago


Stafford, United States Continental Disc Corporation Full time
Job Overview

Continental Disc Corporation, LLC ("CDC") is a leader in the design and manufacturing of safety-critical solutions that safeguard pressure-containing vessels from catastrophic incidents. With a strong presence in the industry for over 55 years, CDC is recognized for its exceptional quality and serves a diverse clientele across various sectors including chemicals, oil and gas, pharmaceuticals, and aerospace.

The Inside Sales Representative plays a crucial role in assisting the Regional Sales Manager within a specified territory, contributing to the achievement of overall sales objectives. This position also involves delivering exemplary customer service to clients and manufacturer representatives, ensuring their needs are met efficiently.

Key Responsibilities

  • Serve as a primary resource for customers and manufacturer's representatives, offering vital customer service, product selection guidance, and technical support in a timely and courteous manner.
  • Handle customer inquiries by reviewing and interpreting specifications to prepare accurate quotations.
  • Proactively follow up on outstanding quotes to ensure timely responses.
  • Conduct contract reviews, demonstrating knowledge of terms, conditions, and pricing structures.
  • Process credit and returned material authorizations (RMA) as needed.
  • Generate quotations, including sizing and competitive pricing analysis.
  • Collaborate with the Regional Sales Manager to maintain current information regarding customer activities, ensuring effective service in their absence.
  • Perform additional duties as required based on workload and business demands.

Qualifications

  • Proficient in computer systems, including CPQ and ERP software, as well as Microsoft Windows and Office applications.
  • Strong mathematical skills and familiarity with units of measure, along with proven problem-solving abilities.
  • Excellent reading comprehension and communication skills, both written and verbal, with the ability to interpret basic technical drawings.
  • Understanding of mechanical equipment and processes, coupled with exceptional organizational skills.
  • Prior sales experience in pressure relief products or related mechanical applications is preferred.

Education and Experience

  • Associate's degree in Business, Science, or a related field is preferred.
  • A minimum of 2 years of sales experience in mechanical applications, particularly in environments utilizing manufacturers' representatives.

Benefits

CDC offers a comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Accounts, and a 401K plan with matching contributions from day one. Additional benefits include an Employee Assistance Program, Short and Long-Term Disability coverage, Life Insurance options, and various wellness programs.

Equal Opportunity Employment

CDC is committed to providing equal employment opportunities and does not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, pregnancy, familial status, age, disability, veteran status, genetic information, or any other protected status under applicable laws.



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