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Sales Support Specialist

2 months ago

Stafford, United States Continental Disc Corporation Full time
Job Overview

Continental Disc Corporation, LLC ("CDC") is a leading manufacturer of safety-critical products designed to safeguard pressure-containing vessels from catastrophic failures. With a strong presence in various global markets, CDC is recognized for its exceptional quality and service in the industry.

The Sales Support Specialist plays a crucial role in assisting the Regional Sales Manager within a specific territory, contributing to the achievement of overall sales objectives. This position also entails providing exemplary customer service to clients and manufacturer representatives.

Key Responsibilities

  • Serve as a primary resource for customers and manufacturer's representatives in the assigned territory, delivering essential customer service, product selection, and technical assistance promptly and courteously.
  • Handle customer inquiries, interpreting specifications and requirements to prepare accurate quotations.
  • Proactively follow up on outstanding quotes to ensure timely responses.
  • Conduct contract reviews, demonstrating knowledge of terms and conditions, technical specifications, discounts, and commissions.
  • Process credit and returned material authorizations (RMA) efficiently.
  • Prepare detailed quotations, including sizing and competitive pricing analysis.
  • Collaborate with the Regional Sales Manager to maintain current information regarding customer activities, ensuring effective service delivery.
  • Perform additional duties as assigned based on workload and business needs.

Qualifications

  • Proficient in computer systems, capable of utilizing company CPQ and ERP systems, as well as Microsoft Windows and Office applications.
  • Strong mathematical skills, familiarity with units of measure, and proven problem-solving abilities.
  • Excellent reading comprehension, written and verbal communication skills, with the ability to interpret basic submittal drawings.
  • Understanding of mechanical equipment and processes, coupled with exceptional organizational skills.
  • Preferred experience in sales related to pressure relief products, process equipment, compressors, pumps, or petrochemical controls and services.

Education and Experience

  • Associate's degree in Business, Science, or a related field is preferred.
  • A minimum of 2 years of sales experience in mechanical applications, particularly in environments utilizing manufacturers' representatives.

Benefits

CDC offers a comprehensive benefits package, including Medical, Dental, Vision, Flexible Spending Accounts (FSA), and a 401K plan with matching contributions from day one. Additional benefits include an Employee Assistance Program, Short-Term and Long-Term Disability coverage, Basic and Voluntary Life Insurance, Voluntary Accident and Hospital Indemnity Plans, a Fitness Room, Safety Shoe Reimbursement, Prescription Eyeglass Allowance, 12 Holidays (including one floating holiday), Paid Time Off, Tuition Reimbursement, and more.

Equal Opportunity Employer

CDC is committed to providing equal employment opportunities and does not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, pregnancy, familial status, age, disability, veteran or military status, genetic information, or any other basis that violates applicable laws.