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Shelter Front Desk Associate

2 months ago

Oakland, California, United States Salvation Army Full time
POSITION: Front Desk Associate

DEPARTMENT: Shelter Services

LOCATION: Not Specified

SUPERVISOR: Not Specified

STATUS: Full Time - Monday-Friday, 8:00 AM - 4:30 PM

The Salvation Army is a global organization that operates as a part of the universal Christian Church. Its teachings are rooted in the Bible, driven by a profound love for God, and dedicated to fulfilling the mission of spreading the gospel of Jesus Christ while addressing human needs without discrimination.

PRIMARY OBJECTIVE

The Front Desk Associate plays a crucial role in ensuring the safety and security of individuals utilizing services at the shelter. This position requires treating all clients with dignity and respect while upholding the organization's policies and procedures. Responsibilities include providing crisis intervention, information, and referrals to clients seeking assistance. Any unique or urgent matters should be promptly reported to the case worker or supervisory staff.

KEY RESPONSIBILITIES

  1. Foster and maintain professional relationships with all clients, adhering to confidentiality and professional guidelines.
  2. Ensure the security and safety of the facility by screening all visitors prior to entry.
  3. Understand and enforce all facility rules and regulations.
  4. Keep all program materials organized and accessible.
  5. Participate in all assigned staff meetings.
  6. Remain alert and attentive while on duty to ensure client safety and security.
  7. Document relevant information in a timely manner.
  8. Exhibit regular and punctual attendance.
  9. Perform janitorial duties, including maintaining the front office area and managing waste disposal.
  10. Assist with basic data entry, ensuring attention to detail.
  11. Provide administrative and program support to case management personnel.
PHYSICAL DEMANDS:
  1. Ability to comprehend tasks and seek clarification as needed.
  2. May involve extended periods of sitting at a desk, utilizing a computer, and interacting with clients. Must be capable of walking, sitting, standing, and bending on an intermittent or continuous basis. Occasional lifting of up to 25 lbs may be required.
  3. Regularly required to sit, use hands for various tasks, communicate verbally, and reach with hands and arms. Specific vision abilities include close and distance vision. Personal electronic devices are prohibited during shifts to maintain focus.
  4. Work on multiple projects simultaneously in a dynamic environment with interruptions from phones, clients, and competing deadlines.
  5. Ability to work independently with minimal supervision, making decisions in unique or complex situations as necessary.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. Requests for modifications or adjustments to the job or work environment can be made by qualified individuals with disabilities, and The Salvation Army will make efforts to accommodate such requests when feasible.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The organization prohibits discrimination against employees or applicants based on inquiries or discussions regarding compensation.