Front Desk Associate

2 days ago


Oakland, California, United States Planet Fitness Full time
About the Front Desk Associate Role

At Planet Fitness, we're seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our club team, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a welcoming and judgement-free environment.

Key Responsibilities:
  • Greet members and guests, assist with check-in, and provide information about our facilities and services.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
Requirements:
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.
Physical Demands:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.

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