Front Desk Associate
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior Judgement Free member experience.
Key Responsibilities:
- Greet members/guests, assist with questions or concerns, and promote our Judgement Free Zone.
- Resolve member concerns, escalate to a Manager as needed, and perform membership-related functions.
- Answer phones, assist callers, and perform retail transactions with accuracy.
- Ensure cleanliness and sanitization of equipment, facilities, and communal spaces.
- Address maintenance and facility concerns, and perform a comprehensive walk of club areas.
Requirements:
- 6-12 months of customer service experience preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (training provided by Planet Fitness).
- Basic computer proficiency.
Benefits:
- Hourly pay range: $16.50 to $17.50.
- Comprehensive benefit offering, including medical, dental, and vision insurance, 401(k) retirement savings plan, and more.
Why Join Planet Fitness?
- Be part of a supportive, engaging team that cares about bettering the health and wellbeing of the community.
- Enjoy a Judgement Free Zone where everyone feels welcome.
- Take advantage of a comprehensive benefit offering and opportunities for growth and development.
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