Customer Service Representative

1 day ago

Savannah, Georgia, United States GEODIS Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Interact with customers to understand their needs and provide solutions to their inquiries and concerns.
  • Process and input customer orders and receipts, and ensure accurate and timely delivery of products.
  • Adjust complaints concerning billing or service rendered, and refer complaints of service failures to designated departments for investigation.
  • Generate all related paperwork and necessary information required for customer work orders, and check all orders for special requests.
  • Coordinate special, last-minute shipping requests with the transportation departments, and expedite orders as necessary.
  • Trace orders as required, and notify customers of any activity concerning their merchandise, including shipping and tracing information.
  • Assure proper invoicing of accounts by verifying computer-generated invoices.
  • Maintain a good working relationship with customers by responding to all inquiries and complaints in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Act as liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and credit changes.
  • Perform paperwork associated with orders, including the maintenance of customer files.
  • Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
  • Maintain current and accurate procedure books, which detail the processing requirements for each account.
  • Prepare reports concerning customer service activities, and perform other customer service and company-related duties as necessary.
  • Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
  • Work with management regarding product routing for customers.
Requirements
  • High school diploma or GED (General Education Diploma) equivalency.
  • Minimum 6 months related experience and/or training.
  • Experience with AS400 operating systems and warehouse management systems preferred.
  • PC literate with experience with Microsoft Outlook, Word, and Excel.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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