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Customer Service Representative/Scheduler
2 months ago
We are a dynamic and customer-focused organization that values exceptional service and support. Our team is dedicated to delivering outstanding experiences to our valued customers.
Job SummaryWe are seeking a highly skilled and versatile Customer Service Representative who can wear multiple hats, including Scheduling and Sales. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a passion for delivering exceptional customer experiences.
Key Responsibilities- Customer Service: Provide outstanding customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Scheduling: Schedule appointments and coordinate job assignments efficiently.
- Customer Interactions: Handle a variety of customer interactions through various channels, including phone, email, and live chat.
- Product Information: Assist customers with product information, pricing, and order placement.
- Sales Techniques: Utilize sales techniques to identify upselling and cross-selling opportunities.
- Team Collaboration: Collaborate with internal teams to ensure smooth operations and timely completion of tasks.
- Customer Records: Maintain accurate customer records and update relevant information in the database.
- Performance Metrics: Continuously strive to meet or exceed performance targets and customer service metrics.
- Competitive Pay: Competitive pay starts at $24/hr.
- Paid Time Off: Paid Time Off.
- Health Insurance Benefit: Health Insurance Benefit.
- Life Insurance: Life Insurance.
- Disability Insurance: Disability Insurance.
Monday to Friday, 7am-4pm, with a 1-hour lunch break.
Requirements- Customer Service Experience: Previous experience in customer service, sales, scheduling, or a related field is preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Abilities: Strong problem-solving abilities and the ability to think on your feet.
- Organizational Skills: Exceptional organizational skills and attention to detail.
- Technical Skills: Proficiency in using customer service software, CRM systems, and other relevant tools.
- Adaptability: Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Customer-Centric Attitude: A positive and customer-centric attitude with a genuine desire to help others.
- Flexibility: Flexibility to adapt to changing business needs and work schedules.
