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Alterations Customer Service Representative

2 months ago


Savannah, Georgia, United States David's Bridal Full time
About the Role

We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and contributing to the overall success of our store.

Key Responsibilities
  • Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and preferences.
  • Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklists.
  • Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating issues when necessary.
  • Promote alterations services and personalization options, building long-term relationships with customers.
  • Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
  • Press, steam, and spot clean merchandise, following quality control guidelines to ensure pristine condition.
  • Support inventory management, processing special orders, pick-ups, and first-quality standards for all merchandise.
  • Process transactions with accuracy, making every customer feel celebrated.
  • Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Requirements
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) systems.
What We Offer
  • Professional environment.
  • Generous employee discount after the first pay period.
  • Vision care.
  • Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
  • 401K program.
  • Pet insurance.
  • Discounts for Identity Theft Protection.
  • Discounts for Home and Auto Insurance.
  • Discounts for Mobile.
  • Legal Benefits (MetLife Hyatt Legal Plans).
  • Hourly + Commission.
About Us

At David's Bridal, we are committed to embracing diversity, equity, and inclusion. We strive to build a workforce that reflects the customers we serve, creating a culture where all forms of diversity are celebrated and valued.