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Customer Service Representative

2 months ago

Savannah, Georgia, United States Aloft Full time

About the Role:

We are seeking a highly motivated and organized Sales Coordinator to join our team at Aloft. As a Sales Coordinator, you will play a critical role in supporting our sales team and ensuring the success of our hotel.

Key Responsibilities:

  • Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers.
  • Deliver clear and concise communication that represents Aloft's brand values.
  • Demonstrate excellent time management, self-motivation, and proactive planning skills.
  • Work diligently to complete assigned tasks and responsibilities, including assisting with or managing room blocks, select reporting, client notification of key dates, group resumes, event orders, and BEOs.
  • Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
  • Learn and use digital sales systems and conceptual sales processes, and understand Aloft's sales strategies, including rates, fees, budgeted goals, and sales call processes.
  • Participate in internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
  • Work collaboratively with the team to achieve overall goals and embody an entrepreneurial spirit that enables making the best possible decisions for the hotel.
  • Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

About Aloft:

Aloft is a dynamic and growing hotel company that offers a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates, and training and development opportunities.

We provide Revenue Management and Digital Marketing support, as well as amazing training, growth opportunities, and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan, rewarding them for business discovered for our other properties