Front Desk Coordinator

7 hours ago

New York, New York, United States Project FIND Full time
Job Summary

The Front Desk Monitor plays a vital role in the housing program, serving as the primary point of contact for clients, visitors, and vendors. This position requires excellent customer service skills, as the Front Desk Monitor will be responsible for coordinating non-clinical needs, managing the front desk, and assisting clients and vendors with daily requests and needs.

Responsibilities
  • Greet all visitors entering the facility, announcing their arrival to staff and clients.
  • Ensure all visitors sign in and out as required.
  • Route mail and deliveries as needed.
  • Prepare logs and reports related to front desk events.
  • Observe and report incidents, concerning activities, and high-risk situations to appropriate staff.
  • Monitor entrance and exit points, managing clients, visitors, contractors, and employees.
  • Make periodic rounds of the building, documenting any hazardous conditions or issues.
  • Follow assigned procedures in emergency situations.
  • Handle or assist in crisis situations.
  • Complete Incident Reports in AWARDS.
Qualifications
  • F89/T89 Certifications required.
  • Current NY State Security Guard License preferred.
  • High School Diploma or GED.
  • Ability to sit, walk, and stand for numerous hours.
  • Understanding, appreciation, and commitment to the philosophy and mission of Project FIND.
  • Establish and maintain polite, professional, and effective working relationships with all contacts.
  • Good oral and written communication skills.
  • Shows initiative and is responsible for follow-through.
  • Ability to work independently and as part of a team.
  • Ability to maintain confidential information, as related to the position.
  • Provides excellent customer service.
  • Basic level computer skills; Microsoft Word and Excel.
  • Demonstrated flexibility with the ability to change priorities with limited notice, including working overtime and being available to work with little notice.
  • Ability to lift packages and other items up to 10 pounds.
Schedule

There are 3 shifts a Front Desk Monitor can cover: Monday - Friday 8am-4pm, Monday - Friday 4pm-12am, Monday- Friday 12am-8am. Please note this position requires the availability and flexibility to occasionally work some weekends and holidays.

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