Front Desk Ambassador

4 weeks ago


Philadelphia, Pennsylvania, United States ROOST Philadelphia Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Concierge to join our team at ROOST Apartment Hotel in Philadelphia. As a Front Desk Concierge, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in, distribute room keys, and explain hotel amenities
  • Take payment from customers
  • Respond to guests' issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure guest rooms meet hotel standards and accommodate special client needs
  • Assist customers with planning special events
  • Arrange specialized services for VIP customers
Requirements
  • Be detail-oriented, able to work individually, and handle multiple tasks simultaneously
  • Must be computer savvy and a quick learner
  • Strong interpersonal skills and ability to work well with co-workers and the public in a thoughtful, sincere manner
  • Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers, and management
  • Must be willing to work a flexible schedule, including weekends and holidays if necessary
Benefits
  • Full Health, Vision, Life, and Dental Coverage
  • 401 K
  • Paid Vacation, Holiday, Personal, and Sick days
  • Free Affordable Basic Coverage

ROOST Philadelphia is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic under federal, state, or local law.


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